PlayTime OSCAR Programme Terms and Conditions of Enrollment in the Programme
NOTE: For bookings made out of work hours for the following school day, your bookings will be checked for available space at the next work day. If, for your planning purposes, you need confirmation asap, we urge bookings to be made during work hours to give enough time for an admin to check the roster and rolls, to assess whether there is space/seats available.
For last-minute bookings: we are happy to try to accommodate these but these need extra attention: ie. manual checking of rolls and roster to see if we have space/seats, and booking extra staff if need be - so once the booking is confirmed all the normal cancellation policies apply.
By registering and enrolling with PlayTime for Before/After School or Holiday Care you are agreeing to the following terms and conditions:
Privacy and Confidentiality
To keep your child safe, we require contact information in the event we need to get hold of you in an emergency. We need the other emergency contact numbers in the event that you are not available, per MSD requirements..
Payments and Fees
12. PlayTime treats WINZ accounts as follows:
Cancellation Policy / Switching Days Policy
All booking information (eg. cancellations, adding a person to the pickup etc) MUST be directed through Management, not Programme Staff. Staff take no responsibility for passing information on to Management, as their day is extremely busy and we expect them to focus on children and not admin.
Cancellation policy applies to all confirmed bookings, including late/last minute bookings not made 2 weeks in advance (see first paragraph for more detail).
Term Care Cancellation Policy:
Holiday Care Cancellation Policy:
If we need to allocate a staff member to locating an absent child, whether by phone or running around the premises looking for the child, it impacts on the safety of the programme.
It is extremely important to advise us if your child is going to be absent.
You hereby agree that you will txt the Venue Number if your child will be absent on the day:
PlayTime uses behaviour guidance techniques that communicate in children’s language the expectations of appropriate behaviour and we empower children to meet those expectations. It is our goal for children to feel valued and be competent and confident in a safe, secure and respectful environment. This is achieved by having clear expectations, by using positive reinforcement and by providing a stimulating and varied programme with approachable staff. Every effort will be made to help your child settle into the programme. However, if a child’s behaviour is consistently harmful and/or disruptive to the other children or staff, parents will be asked to remove him/her from the programme for a period of time or may even result in the termination of their enrolment.
Health and Safety
a) Signing in and Out Procedures: It is the parent/caregivers responsibility to sign their children IN to Before School Care and Holiday Care on the device, and to sign their children OUT from After School Care and Holiday Programmes. Children will not be released to anyone not on the authorised pickup list.
b) Accidents/incidents are recorded in an Accident and Incident Book, and you will be required to sign entries after we have advised you of the accident/incident.
c) PlayTime First Aid trained and certified staff will attend to a minor injury or illness as soon as possible. Minor injuries include but are not limited to minor cuts, abrasions, bumps, etc.
d) In the event of a more serious injury, an ambulance will be called before parents are notified. PlayTime staff will transport children to an A&E only if it is a better option than waiting for an ambulance. Seeking outside medical care is at the sole discretion of the PlayTime staff on duty. PlayTime will not be held liable for any costs incurred in seeking medical attention for your child.
e) You will be notified by PlayTime staff of any head injury a child your has sustained while in PlayTime’s care.
f) By booking your child with PlayTime you agree to inform us if your child has been diagnosed, or suspected of having, an infectious illness, or if your child has diarrhoea or is vomiting, and you agree to withdraw your child from the programme immediately until they are medically fit to return. Infectious illnesses may be, but are not limited to, chickenpox, Covid-19, measles, school sores (impetigo).
g) You agree to provide and keep updated important safety information: ie. approved/unapproved pickups, custodial agreements, dietary requirements and behaviour information.
h) Between September – April children are required to sunblock before playing outside. Children who refuse to apply sunblock may be kept inside for their safety.
i) PlayTime staff will administer medication if a Medication Consent Form has been provided. If you require that your child self-administers medication (eg. asthma inhaler, epipen) then a Medical Consent Form is required. Note that if medication is held by the school, it is not accessible by PlayTime, so we will require separate medication to be supplied.
j) PlayTime has a detailed child protection policy which includes the reporting of any suspected child abuse to Oranga Tamariki. PlayTime’s Child Protection Policy is available to view at each of our venues.
k) PlayTime provides transportation for Before and After School, and Holiday Care. All drivers are appropriately licenced and vehicles have appropriate child restraints. At time, PlayTime may book a commercial bus service. By booking a child in our programmes, you provide consent to your child being transported.
l) PlayTime keeps a daily hazard register onsite.
PlayTime welcomes all feedback. If you have any issues or concerns to discuss please approach the supervisor on duty. If this is not an option, please contact Bruce 021 998979 or Thurla 021 1919 222 or email firstname.lastname@example.org.
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