Play Time OSCAR Programme Terms and Conditions of Enrolment in the Programme
NOTE: For bookings made out of work hours for the following school day, your bookings will be checked for available space at the next work day. If, for your planning purposes, you need confirmation asap, we urge bookings to be made during work hours to give enough time for an admin to check the roster and rolls, to assess whether there is space/seats available.
For last-minute bookings: we are happy to try to accommodate these (these need extra attention: ie. manual checking of rolls and roster to see if we have space/seats, and booking extra staff if need be) so once the booking is confirmed all the normal cancellation policies apply. By booking, you accept these terms.
By registering and enrolling with Play Time for Before/After School or Holiday Care you are agreeing to the following terms and conditions:
Privacy and Confidentiality
To keep your child safe, we require contact information in the event we need to get hold of you in an emergency. We need the other emergency contact numbers in the event that you are not available, per MSD requirements.
Payments and Fees
Cancellation Policy / Switching Days Policy
All booking information (eg. cancellations, adding a person to the pickup etc) MUST be directed through Management, not Programme Staff. Staff take no responsibility for passing information on to Management, as their day is extremely busy and we expect them to focus on children and not admin.
Cancellation policy applies to all confirmed bookings, including late/last minute bookings not made 2 weeks in advance (see first paragraph for more detail). Term Care Cancellation Policy:
Holiday Care Cancellation Policy:
If we need to allocate a staff member to locating an absent child, whether by phone or running around the premises looking for the child, it impacts on the safety of the programme.
It is extremely important to advise us if your child is going to be absent.
You hereby agree that you will txt the Venue Number if your child will be absent on the day:
Play Time uses behaviour guidance techniques that communicate in children’s language the expectations of appropriate behaviour and we empower children to meet those expectations. It is our goal for children to feel valued and be competent and confident in a safe, secure and respectful environment. This is achieved by having clear expectations, by using positive reinforcement and by providing a stimulating and varied programme with approachable staff. Every effort will be made to help your child settle into the programme. However, if a child’s behaviour is consistently harmful and/or disruptive to themselves, to the other children or to staff, parents/caregivers will be asked to remove him/her from the programme for a period of time or may even result in the termination of their enrolment.
Health and Safety
Play Time welcomes all feedback. If you have any issues or concerns to discuss please approach the supervisor on duty. If this is not an option, please contact Bruce 021 998979 or Thurla 021 1919 222 or email email@example.com.
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