PARENT INFORMATION and TERMS AND CONDITIONS (July 2019)
TERMS AND CONDITIONS
FEES: Due on receipt of invoice. Account Number: 02-1258-0050341-000Reference: “child’s full name” and “venue”
CANCELLATION POLICY: All cancellations must be processed by admin (the system doesn't allow for parents to adjust their own bookings). Please email email@example.com cancel a booking. Before and After School Care: require 2 week's written notice for a credit. Holiday Programmes: require 48 hours written notice for a credit
By booking with Play Time, you understand and agree that:
1. Fees are payable prior to attendance. You are responsible for the account. 2. If you are applying for WINZ OSCAR subsidy, unless the OSCAR subsidy is confirmed by WINZ in writing prior to attendance, we require you to pay the account prior to attendance, and we will reimburse any portion that WINZ pays to us. 3. You are responsible for providing complete and accurate information. Play Time and its staff cannot be held accountable if any information is incomplete, inaccurate or has not been updated.4. Two Emergency Contacts are required for our records by MSD. These Emergency Contacts are not the same as the Authorised Pick Ups, so they may be in another city or country. These are contact numbers for if you are not contactable. We will always try contact you first. 5. Should your child need urgent immediate medical attention, Play Time will take your child to the nearest emergency facility and you agree to pay any medical fees incurred. You also give permission for any medicine as notified by you to be administered to your child. 6. Interest on overdue invoices shall accrue at a rate of ten percent (10%) daily from the date payment becomes due, until the date of payment. In the event your payment is dishonoured for any reason then you shall be liable for any dishonour fees incurred by Play Time. Any account remaining overdue after fourteen (14) days will accrue a penalty of ten percent (10%) or twenty dollars ($20.00) (whichever is greater) on the amount overdue (up to a maximum of $200.00), levied for administration fees, which shall become immediately due and payable.7. Any default by you for the payment of outstanding fees may result in debt collection action and all costs associated with this action will be paid by you. Play Time also reserves the right to refuse to admit any child in the event of non-payment of fees. We prefer a friendly settlement to this action. 8. If paying via Credit Card, you will be charged credit card fees of 2.9%. 9. Your child may be travelling by bus, van or car during Trip Days. 10. Your child may swim when swimming is indicated on the planners only if they have packed togs and towel, and may participate in field trips and activities offsite during Holiday Programmes, where indicated on the planners.
POLICIES AND PROCEDURES
Our Policies and Procedures containing our Health and Safety, Child Protection, Social Media and Employment Practice policies are available to view at each venue. Some important policies are outlined below:
STAFF:CHILD RATIO: at least 1:10, on trip days at least 1:8.
BEHAVIOUR GUIDANCE AND RESOLUTIONS: We use behaviour guidance techniques that communicate in children’s language the expectations of appropriate behaviour and we empower children to meet those expectations. It is our goal for children to feel valued and be competent and confident in a safe, secure and respectful environment. This is achieved by having clear expectations, by using positive reinforcement and by providing a stimulating and varied programme with approachable staff. Every effort will be made to help your child settle into the programme. However, if a child’s behaviour is consistently harmful and/or disruptive to the other children or staff, parents will be asked to remove him/her from the programme for a period of time or may even result in the termination of their enrolment. PlayTime has the right to suspend or terminate any enrolment immediately and without question if any policies are breached, and parents must collect their children immediately if this situation arises. Any damage caused by any child that you register for any PlayTime programme is payable by you.
ABUSE : Play Time has a detailed child protection policy which includes the reporting of any suspected child abuse to the Department of Child, Youth and Family Services.
COMPLAINTS: PlayTime welcomes all feedback. We have a Feedback Box at the venue which may be used, or if you have any problems please approach the supervisor on duty. If this is not an option, please contact Bruce or Thurla.
CHILD COLLECTION LATE PICK-UPS – Please inform us ASAP. A late pick-up fee of $1.00 per 1 minute is charged.ALTERNATIVE PERSON COLLECTING: If your child is being picked up by someone other than those stated on your enrolment form please let us know in advance. We will not allow your child to leave with someone else without your permission.
SOCIAL MEDIA: PlayTime operate a CLOSED Facebook page for parents. We will NOT use photos on public pages/website without parents’ prior approval.